Support

Need help with Sortstash? We're here for you.

General Support

For questions about using Sortstash, feature requests, bug reports, or any other inquiries:

support@sortstash.com

Payment & Billing

For payment questions, invoices, or refund requests, contact Paddle (our payment provider):

paddle.net

App Blocked at Work?

If your company's firewall or proxy blocks Sortstash, send our IT administrators page to whoever manages your network. It lists the exact domains and ports to allow, and includes a ready-to-send email.

For IT Administrators

Response Times

We aim to respond to all support requests within 1-2 business days. For urgent issues, please include "URGENT" in your email subject line.

Before You Contact Us

To help us assist you faster, please include:

  • Your macOS version
  • Sortstash version number (found in the app's About menu)
  • A clear description of the issue or question
  • Screenshots if applicable